FAQ
Frequently Asked Questions
How does Cobble & Cot work?
Choose what you need, select your rental dates and add any optional extras. Then choose delivery and collection, or free customer collection and return where available. Your booking is confirmed once payment is complete.
Is there a minimum rental period?
No. You can book for just one day. A minimum rental charge equivalent to 3 rental days applies. For example, if an item is £9 per day, a 1, 2 or 3-day rental would cost £27.
When do I pay?
Payment is made in full at the time of booking. Your total will include the rental, any optional extras and any delivery or collection service you choose.
Do you take a security deposit?
We want renting with Cobble & Cot to feel simple and easy, so we do not normally take a security deposit. You remain responsible for the equipment during your rental, including any loss, theft, missing parts or significant damage beyond normal wear and tear.
Are there any hidden fees?
There are no cleaning fees, admin fees or security deposits. You only pay for your rental, any extras you choose, delivery or collection where applicable, and the £9 last-minute fee if your booking is made within 24 hours of the rental start time.
What happens if something gets damaged?
We know that normal wear and tear is part of everyday family life. Minor signs of use that do not affect the safety or function of the equipment are not charged. If an item is significantly damaged, lost, stolen or returned with missing parts, you may be responsible for the reasonable cost of repair or replacement. We will always review the situation fairly and contact you before any additional charge is requested.
What counts as normal wear and tear?
Minor cosmetic marks and light signs of normal use are expected. This does not include major breakage, permanent damage, missing parts, excessive staining, misuse, loss or theft.
What happens if an item is lost or stolen?
The equipment remains your responsibility for the duration of the rental. If an item is lost or stolen, you may be responsible for its reasonable replacement value. We recommend checking whether your home or travel insurance covers hired or rented equipment.
Is everything cleaned between rentals?
Every item is carefully cleaned, checked and prepared before it is handed over to the next family. Travel cots are supplied with a clean fitted sheet where stated on the product page.
Is the equipment safety checked?
Equipment is checked before every rental for condition, cleanliness and visible signs of damage or wear. Manufacturer guidance is provided where relevant.
Do you install car seats?
Car seats are supplied with the correct manufacturer fitting instructions. You are responsible for checking that the seat is suitable for your vehicle and for ensuring that it is installed correctly. Where appropriate, we can help explain the product or assist with positioning, but installation must always follow the manufacturer's instructions.
Where do you deliver?
We deliver across Edinburgh and selected surrounding areas, including hotels, Airbnbs, serviced apartments, private homes and Edinburgh Airport. Delivery and collection charges depend on location and are shown before payment.
Can I collect my order?
Free customer collection and return are available where stated.
Do you deliver to Edinburgh Airport?
We offer delivery and collection at Edinburgh Airport. The relevant charges will be shown during booking.
Can you deliver to my hotel or Airbnb?
We regularly deliver to hotels, serviced apartments, Airbnbs and private addresses. Please provide accurate delivery details and any access instructions when booking.
Do you offer courier delivery?
Yes, for selected compact products. Courier availability will be shown on the relevant product page or at checkout.
Can I add extras to my booking?
Optional add-ons are shown on each product page. Depending on the item, these may include rain covers, cosy toes, stroller platforms, cup holders, travel bags or waterproof mattress protectors.
Can I extend my rental?
Yes, subject to availability. Please contact us as early as possible if you would like to keep your equipment for longer. If the item is available, we will confirm the additional cost and send you a payment link. Your extension is confirmed once the additional payment has been completed.
What happens if I am late returning an item?
Please contact us as soon as you know you may be late. Late returns can affect another family's booking, so additional charges may apply where equipment is returned after the agreed time without prior arrangement.
What is your cancellation policy?
Plans change — we understand.
- Cancellations made 7 days or more before the rental start date receive a 100% refund.
- Cancellations made 3–6 days before the rental start date receive a 75% refund.
- Cancellations made 24–72 hours before the rental start date receive a 50% refund.
- Cancellations made less than 24 hours before the rental start date, or no-shows, are non-refundable.
Where possible, we are happy to help move your booking to new dates, subject to availability.
What if my travel plans change?
Please contact us as soon as possible. We will always do our best to help with changes to delivery times, collection times or rental dates where availability allows.
Can I book at the last minute?
Yes, subject to availability. Bookings made within 24 hours of the rental start time are subject to a £9 last-minute booking fee. This helps cover the additional preparation and logistics involved in arranging equipment at short notice.
Do you offer longer rentals?
Our main focus is short-term hire for holidays, weekends, city breaks, visiting family and temporary needs. Longer rentals may be available depending on the product and availability.
What if the item I want is unavailable?
Please get in touch. We may have a suitable alternative or be able to source an additional item.
Do you own all the equipment listed?
Most products are held directly by Cobble & Cot. For selected products, we may occasionally source additional stock when demand requires it, but your booking will only be confirmed once availability is secured.